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Whole System Change: the meaning of personalisation

This presentation was given at the national conference organised by North Lanarkshire Council on Self-Directed Support. The presentation describes how personalisation was developed and some of the problems to avoid in order to implement it successfully in Scotland.


The publisher is the Centre for Welfare Reform.

Slides on Whole System Change: the meaning of personalisation © Simon Duffy 2011.

All Rights Reserved. No part of this paper may be reproduced in any form without permission from the publisher except for the quotation of brief passages in reviews.