Personalisation - Progress & Error
Regional leaders in Yorkshire & Humber met to review progress on personalisation on 12th May in Doncaster 2011. In this talk Dr Simon Duffy describes some of the real progress that has been made, but also the errors that have dogged effective implementation of personalisation.
Click on the forward arrow to play:
Please note, this is a Flash audio file and will not play on iOS (ipads, iphones).