Public Service Reform
Public services should support community life and citizen action and be shaped by relationships of trust and humanity.
Any model for improving systems can be improved if it is subject to a four stage iterative process.
Integration through Personalisation
In public policy integration has often meant the brining together of services of funding that has been separated at the national level at some local level.
Personalisation can be developed as system-wide innovation. However it requires changes at every point: lead professional, finance and contracting and commissioning.
Complexity for Disabled Children
The welfare systems that support disabled people, children and families and others who need help have grown in complexity and obscurity.
Self-directed support is the 7 step process by which people obtain control over their support in order to achieve a better life for themselves.
In the past commissioners were told by central government that their job was to purchase services on behalf of citizens; this model turns that idea around.
People need Tapered Control, different levels of control, depending upon their needs and circumstances.