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Progress on Personalised Support published

The Centre for Welfare Reform has published a major report which provides data from a major international survey on personalised support.

Personalised support means:

  1. Citizenship is the goal - People are supported to enjoy all their rights as full citizens, playing a full part in community life and developing to their utmost as a full human being
  2. Fully individualised - Service design, planning, housing, staffing and management are all organised around the needs and capabilities of the individual and their family
  3. Working in partnership - Professionals are respectful of the expertise of the person and their family and accountable to them for their work
  4. Committed and flexible - Professionals do not abandon people when times get tough, they stick with it and figure out the best solutions, changing things quickly to get it right
  5. Creative and resourceful - Support solutions are identified that build on the person’s real wealth and the resources of their community

Some of the main conclusions that can be drawn from the survey include:

  1. The oldest models of personalised support are at least 26 years old, yet the model still seems to be unusual
  2. There are at least 156 organisations around the world providing personalised support, to some degree
  3. Commissioning systems don't seem to support the model, with only 21% of support organisations saying funding provided appropriate flexibilities
  4. Examples of personalised support could be found in 15 different countries
  5. Personalised support was being used to support people from all different groups
  6. Personalised support may not being consistently used in efforts to help disabled people return home from institutional placements in England

Dr Simon Duffy, one of the authors of the report said:

"There are models of flexible and personalised support for people with complex needs that are more than 25 years old, so it is shocking that progress in developing and sharing this model has been so extraordinarily slow. This failure to grow and develop may be partly caused by current commissioning models. Instead of encouraging values-based collaboration most support organisations seem to have been competing on price alone, whilst continuing to provide the same old models of institutionalised and semi-institutionalised support. It is time for a radical rethink of social care and disability support."

Sam Sly, the other author of the report said:

"That, in 2017, we are still having to write reports on the progress of personalised support is a somewhat depressing proposition, but a sad truth. Is not the person, people and personhood that our work is all about? Is it not who we are, and therefore what we want for every single one of our fellow human beings and citizens? This report is a useful insight into what we should be doing, where we have got to, and what still needs to be done, giving a fascinating insight, not only into the UK ,but also across the World. Read, pause to think and take the opportunity to go out and challenge those whose behaviour is preventing the opportunities of all to be the people they deserve to be."

The report was published on behalf of Citizen Network, which is an international cooperative to achieve citizenship for all. Citizen Network is now established in 10 different countries to help people and groups work together to support each other in their shared work to create a more inclusive world where everyone matters. The report was published in association with Choice Support, one of the Partners in Citizen Network and with support from NHS England.

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