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Innovation in Public Services

Innovation is never easy, and innovation in public services is especially difficult. It also goes through some natural phases. In order to promote any innovation it is wise to understand the inevitable form of resistance.


The publisher is The Centre for Welfare Reform.

Graphic on Innovation Process © Simon Duffy 2012.

All Rights Reserved. No part of this paper may be reproduced in any form without permission from the publisher except for the quotation of brief passages in reviews.