Public Service Reform
Public services should support community life and citizen action and be shaped by relationships of trust and humanity.
Future of Personalisation
A paper which was developed to explore the different policy implications of personalisation.
The Personalisation Model provides a framework for reorganising public services so that the citizen remains in control of their own life and any support that they need.
Personalisation and the Social Care Revolution
This discussion paper provides an overview of personalisation in social care.
A Healthy Choice? Direct Payments in the NHS
This article sets out the case for extending Direct Payments or other forms of self-directed support to the health care system.
Conditional Resource Entitlement
This is a way of understanding individual budgets, vouchers and other mechanism as part of a way of providing support while protecting personal autonomy.
Professional Gift Model
The Professional Gift Model remains the prevalent model for public services, whereby support is defined by professionals and given as a unilateral gift to needy people.
Resource Allocation System (RAS)
A Resource Allocation System (RAS) is any set of rules that allows fair allocations to be made to people who need extra support.
Individual budgets can be managed by at least 6 different mechanisms, allowing people to take different levels of control.
Individual Service Fund (ISF)
An Individual Service Fund is a useful way in which resources can be used flexibly to achieve personalised support.
The process of shifting local systems over to a more personalised approach is complex and multi-layered.
Any model for improving systems can be improved if it is subject to a four stage iterative process.
Integration through Personalisation
In public policy integration has often meant the brining together of services of funding that has been separated at the national level at some local level.